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Shipping & Returns

 

Shipping & Returns

 

 

 DELIVERY TIMES 

Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

THCG AND CO. are not held responsible for:

  • Mistakes made by Canada Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)

If you have a specific question with respect to your shipment, please contact us at thcgsupply@gmail.com and provide your order number.

CANADIAN ORDERS
 
THCG AND CO use Canada Posts and Sendle for tracking to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 5 - 15 business days (which excludes holiday and weekends). 

Shipping options depend on your item weight

$4 oversized letter mail (no tracking) 10 to 15 business days  

$6 oversized letter mail (no tracking) 10 to 15 business days 

$12 TWO oversized letter mail (no tracking) 10 -15 business days

$18.49 Flat Rate with tracking, 5 - 7 business days. 

$23.49 Medium Flat Rate with tracking, 5 - 7 business days.

PICK UP

Please choose pick up at checkout. Our pick up is contactless, we will email or message you on Facebook (if you are in our VIP group) to book a pick up time. Our location is in Burnaby, BC. 

USA ORDERS 

THCG AND CO use Stallion Express to ship your order through Tracked Packet USA (unless otherwise indicated by your shipping method). This can take anywhere between 5 - 15 business days (which excludes holiday and weekends).

$7 CND- USPS First Class Mail up to 300g with tracking (4-5 business days)

$15 CND - USPS First Class/ Priority Mail 400g to 800g with tracking (4-5 business days)

$20 CND - USPS Priority Mail with tracking under 3000g (4 - 5 business days)

$25 CND - USPS Priority Mail Shipping with tracking over 3000g ( 4 - 5 business days)

WHAT IS STALLION EXPRESS? 

Stallion Express is a freight shipping company that uses Canada Post, UPS, USPS to deliver your parcel.

ORDER CONFIRMATION 
Items are shipped after processing (1-4 business days) using Canada Post, UPS, or USPS. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout. 

 
DAMAGES

Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair please contact us at thcgsupply@gmail.comto open up a conversation on how we may address your concern.

RETURNS

Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at thcgsupply@gmail.com to open up a conversation on how we may address your concern. We are always happy to help!