Shipping & Delivery Policy
DELIVERY TIMES
All delivery times are estimates only and are quoted in business days (excluding weekends and holidays). Once your package is handed over to the shipping carrier, delivery is no longer within our control.
THCG SUPPLY is not responsible for:
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Delays, mistakes, or mishandling by Canada Post, USPS, ICS, Intercom, or any third-party shipping carrier
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Incorrect shipping addresses provided by customers
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Damage caused during transit
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PO box delivery issues
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Lost or stolen packages after delivery
(We do not recommend selecting Canada Post’s “safe drop” option)
For any shipping-related questions, please email thcgsupply@gmail.com with your order number.
CANADIAN ORDERS
We ship using Stallion Express and Canada Post. Sendle is available by request only.
Estimated delivery time is 3–10 business days (excluding weekends and holidays).
Shipping Options:
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$8 CAD – Small Parcel with tracking (under 500g)
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$18.49 CAD – Flat Rate Parcel with tracking
USA ORDERS
We ship using Stallion Express, which partners with USPS, UPS, Canada Post, ICS, and Intercom. Delivery usually takes 5–15 business days (excluding weekends and holidays).
Shipping Rates:
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$8 CAD – USPS Ground Advantage (up to 300g)
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$17 CAD – USPS (typically used for heavier items)
All U.S. shipping options include tracking.
No tariffs or customs fees!
Your parcel crosses the border into the U.S. before being handed off to USPS, meaning it is treated as a domestic shipment — no surprise charges or delays at customs.
WHAT IS STALLION EXPRESS?
Stallion Express is a Canadian freight forwarding service that helps us offer faster, trackable, and more affordable shipping. They partner with trusted carriers like USPS, UPS, Canada Post, ICS, and Intercom — and we always choose the most cost-effective option for your order based on weight, size, and destination.
LOCAL PICK-UP
Live nearby? Choose Pick Up at checkout. We offer contactless pickup at our shop in Vancouver, BC.
We’ll contact you by email or Facebook message (if you're in our VIP group) to schedule your pick-up time.
TURNAROUND TIMES & ORDER STATUS
Turnaround time refers to how long it takes us to process your order before shipping. This includes preparing, printing (if applicable), and packaging your items.
Turnaround times vary based on workload and materials — they are not guaranteed and are separate from shipping times.
The most up-to-date turnaround estimate is always posted in the homepage menu of our website.
You’ll receive:
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An Order Confirmation Email after checkout
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A Shipping Confirmation Email (with tracking, if applicable) once your order ships
If you have questions about your order status, feel free to email thcgsupply@gmail.com with your order number.
DAMAGES
If your item arrives damaged or defective, please email thcgsupply@gmail.com with a clear photo of the issue. Once confirmed, we’ll work with you to offer a repair or solution.
RETURNS
We do not accept returns. However, if there’s an issue with your order, please contact us — we’re always happy to help!